Toyota Kirloskar Motor has launched the TOYOTA CONNECT INDIA, a smart phone application that brings in connected services which caters to customer’s mobility and ownership needs in a personalised manner. With this futuristic connectivity platform, Indian customers can also enjoy Toyota’s global standards of connected services.
Speaking about the all-new service offering, Mr. Akitoshi Takemura, Sr. Vice President, Toyota Kirloskar Motor said, “TOYOTA CONNECT INDIA is in line with our “Customer First” philosophy which promises of Convenience, Peace of Mind and a Delightful ownership experience. Customers will undoubtedly appreciate the purposeful services like Assisted Navigation, Online Service appointment with ePayment & GPS location based Roadside assistance designed to satiate the discerning Indian customer’s distinctive needs. We have leveraged our global legacy of superior customer experience to launch a service with a strong human connect. We believe the app will redefine ownership experience by establishing a seamless contact point with Toyota customers at all times so that they feel Toyota is always there for me.”
“We are the first auto manufacturer offering a dedicated operator service to provide Assisted Navigation like advanced countries. Through our brand new dedicated & personalised operator service, our dealerships & service providers, we will provide the strong Human Touch in our connected services for our valued customers. We certainly believe ‘Toyota Connect’ will help us in further enhancing our customer satisfaction levels and help us in constantly being in touch with our customers,” further added Mr. Akitoshi Takemura
Toyota Connect India is a fully integrated cloud-based connected service platform. It is supported by a dedicated and specialised call centre, Toyota’s dealer networks and service providers. The Toyota Connect app makes sure that customers who are always on the go can reach Toyota from anywhere and anytime for any assistance.
The Toyota Connect India app offers a unique service of assisted navigation with 24×7 dedicated call centre which helps users to navigate to the destination with utmost ease. It also offers Immersive Navigation Experience with 3D offline maps, lane guidance, speed limit display, enlarged junction and intersection views and real-time traffic updates.
To enhance the customer satisfaction level and add to the delight of owning a Toyota Car, the app has an intelligent feature of timely service reminders, online service appointments, live service status and convenient e-payment facility.
Speaking at the launch event, Mr. N Raja, Director & Senior Vice President, Sales & Marketing, Toyota Kirloskar Motor said, “We are delighted to launch the Connected services for our Indian customers today. This is in line with our relentless efforts to be a benchmark in customer satisfaction. Toyota’s principle of Customer First exists for the purpose of providing customers with products and services that earn their smiles. With the launch of ‘Toyota Connect’, we aim at ensuring a seamless, convenient and pleasing ownership experience for Toyota customers. Hence, the platform has been built with careful consideration and application of our global standards of customer privacy and data security.”
“In the fast-paced digital world, we are always working hard to be at the forefront of technology-driven change and innovation. With this launch, we aim to play a big role in creating a prosperous mobility society by connecting people, vehicles, and society with an intuitive and responsive technology,” added Mr Raja.
The Toyota Connect India app is available on Android and IOS platform and can be used by customers for all models of Toyota. With the launch of this app the company aims at delivering convenience, complete peace of mind while on the road and sheer delight of owning a Toyota vehicle.